Handy Hints and Tips
Great advice for your from our Jeenee Mobile experts
We want to help our customers get the most out of their mobile plans, be smarter at using their phones', and avoid bill shock. Read the information below and start your journey to becoming more phone savvy.
Selected Jeenee Mobile plans now offer international calls. But, if you're on one of our plans that doesn't have international calls included, here are some options that might work for you.
Chat over the Internet
There are many applications out there, such as Skype, that let you talk to anyone in the world without by connecting through the internet (rather than through a mobile phone network). You can download Skype on your computer or your phone, and it will make use of your internet connection or mobile data if you're on your phone, so you can talk to friends and family who also have Skype installed.
Buy calling cards
Phone calling cards are another option for people to save money whilst calling overseas. It is important to be aware of any hidden charges, fees or surcharges. It is also important to check out the rates charged for the countries that you are likely to call frequently as they vary significantly between suppliers.
Advantages of using overseas calling cards include:
- Phone cards can be an inexpensive way to call landlines or mobiles overseas
- You can call any number overseas
- You don’t require any special hardware or even a smartphone
How far your data will go?
Usage estimates assume counting in per KB increments and are based on Email (text only) 50KB, upload front camera photos 1MB/photo, streaming SD video (YouTube 480p) 4MB/min.
Saving your data
Ever received your monthly bill and it was way more than you were expecting? Here at Jeenee Mobile we hate that feeling, so we want to help you avoid it as much as possible. Here are some handy tips for avoiding bill shock:
Connect to wi-fi wherever possible
Avoid using your mobile data by connecting to wi-fi whenever possible. If you have an internet connection at home, you can set up a wireless hotspot and set your phone to automatically connect to it, which means you'll never need to use mobile data whenever you are at home. Many cafés, libraries and shopping centres also have free wi-fi hot spots available for anyone to use.
When you receive your 80% data use warning via SMS, disable mobile data in your phone settings
Jeenee Mobile will send you an SMS notification when you reach 80% of your data allowance. This SMS can take up to 48 hours to come through, so it's safest to stop using your data altogether when you receive the 80% notification to avoid those pesky excess data charges. To make 100% sure you don't use any mobile data, you can block your phone from using any more data by turning off mobile data use in your phone's settings.
It is possible to tether your phone to a laptop or a tablet, so that this device can make use of your phone's mobile data. This can be very useful when your laptop isn't connected to a broadband network, but it is very easy to use data up quickly when tethering. If you are planning on tethering, be careful and keep an eye on how much data you are using.
Avoid downloading apps while using mobile data
Downloading apps or app updates can use up a lot of your data. It is best to wait until you are connected to wifi before downloading new apps or updating your old ones. You can also download new apps on a computer, which will be transferred to your phone when you sync your device.
Take care when watching videos on your mobile
Streaming videos can use up a lot of your data, and is one of the biggest reasons for customers going over their data allowance. If you are planning on watching videos, try to watch only short clips and make sure the videos aren't streaming in HD. And as always, be careful and keep a vigilant eye on your data usage to make sure you know how much you are using.
Turn off automatic updates and background refreshing on your phone
The latest phones can be set to automatically download things in the background, such as music purchases and app updates. Make sure this setting is disabled on your phone, or is set to only download when your phone is connected to wi-fi. Some apps can also download data even when you are not using the app, which can use up your data without you even knowing it. This function can also be disabled in your phone settings.
Use the Jeenee Mobile usage monitor app to keep track of how quickly you are using your data
It's always wise to keep track of how much data you are using. Keep an eye on the Jeenee Mobile usage monitor app to get an idea of how much data is being used by the different activities you do. Keep in mind that the app can take up to 48 hours to update, so if you use a lot of data in a 48 hour period, you might not even notice you've gone over your data allowance until it's too late! So go slowly on your data usage until you get an idea of how much you can safely use.
What size SIM card do I need?
Jeenee Mobile offers two types of SIM card – a dual punch SIM card which suits phones which need a standard SIM or micro SIM, or a nano SIM card which fits more modern phones.
Most phones will need a dual punch SIM (including the iPhone 4S and previous models, the Samsung Galaxy SII, S3, S4 and S5).
If you have a more modern phone it might need a nano SIM. Popular phones which need a nano SIM include the iPhone 5, the iPhone 6 / 6 Plus, the HTC One and the Sony Xperia Z3.
If you’re not sure which SIM card you need, please refer to the manufacturer’s guidelines for your phone or look online. Or you can give us a call and we’ll be more than happy to help.