Tag: My account & billing

To cancel your service, please call the Jeenee Mobile HELP Centre to finalise your account. We will advise you if a cancellation fee is applicable. If you are porting your mobile number, your new provider will contact us to initiate the process, Do not call us and cancel the service as this will cause an error with your new provider. Once your number is ported, we will send you your final invoice.

Jeenee Mobile offers a third party access to accounts as long as the account holder agrees to this. Third parties cannot make any financial changes on the account (i.e. activations, plan up/downgrades, additional services, cancellations etc).

For our Month-to-month Plans upgrading/downgrading your plan will take effect at the start of your next billing cycle. Please call Jeenee HELP Centre or log in to MyJeeneeMobile to have an upgrade/downgrade scheduled. On our Month-to-month plans there are no fees if you upgrade at the start of your billing cycle. If you downgrade a plan downgrade fee of $7.50 maybe applicable.

We also offer plans with higher monthly data inclusions on 6 and 12-month contracts. These plans are fixed term agreements which will incur Early termination Fees if you leave Jeenee before the end of the contracted term or if you downgrade your plan by moving to a plan with a lower minimum monthly charge. See the Critical Information Summary (CIS) applicable for each plan for further details.

To update your credit card on your account simply login into MyJeeneeMobile.

Your Jeenee Mobile invoice is generated and emailed to you, approximately five days after your billing date. You than have 14 days (or 10 business days) to pay your invoice via BPAY (which can take up to three business days to process) or over the phone by calling Jeenee Mobile on 1300 054 631 (8am – 6pm AEDT Monday to Friday). Otherwise, if you have set up direct debit on your account, it will automatically be deducted after this time.

All Jeenee Mobile plans must be paid by Direct Debit (from a valid credit card or bank account). Payments made by this method incur no payment processing charges.

In addition, manual payments can be made online by

• Credit/Debit Card (Visa/Mastercard), or
• BPAY

Note: All Mastercard or Visa payments will incur processing charges of 1.06%. Manual payments made by Credit/Debit Card (Visa or Mastercard) made BEFORE the invoice is due will not incur payment processing charges .Payments made via BPay will incur a $1.00 processing fee.

You can set up or change your credit card on your account online by logging into MyJeeneeMobile.

The Billing Date for all $12.50 Pennywise, $19.90 Pennywise, $22.50 Pennywise, $29.90 Pennywise, $39.90 Pennywise and $44.90 Pennywise Plans (Month-to-Month and 12-Month Plans) will be set as the 1st day of the month and will run until the end of the calendar month. Usage for the first and last month will be pro rated to the first day of the month.

For all other plans your billing will commence when your service is added to your account. It is important that you activate your service when you receive your package. You can do this online by logging into MyJeeneeMobile.

Jeenee Mobile does not offer paper invoices. A valid email address is required upon sign up for you to receive your monthly bills.

We send all bills via the valid email address you provided us in the sign up process.