For our Month-to-month Plans upgrading/downgrading your plan will take effect at the start of your next billing cycle. Please call Jeenee HELP Centre or log in to MyJeeneeMobile to have an upgrade/downgrade scheduled. On our Month-to-month plans there are no fees if you upgrade at the start of your billing cycle. If you downgrade a plan downgrade fee of $7.50 maybe applicable.
We also offer plans with higher monthly data inclusions on 6 and 12-month contracts. These plans are fixed term agreements which will incur Early termination Fees if you leave Jeenee before the end of the contracted term or if you downgrade your plan by moving to a plan with a lower minimum monthly charge. See the Critical Information Summary (CIS) applicable for each plan for further details.
All Jeenee Mobile plans must be paid by Direct Debit (from a valid credit card or bank account). Payments made by this method incur no payment processing charges.
In addition, manual payments can be made online by
- Credit/Debit Card (Visa/Mastercard), or
Note: All Mastercard or Visa payments will incur processing charges of 1.06%. Manual payments made by Credit/Debit Card (Visa or Mastercard) made BEFORE the invoice is due will not incur payment processing charges .Payments made via BPay will incur a $1.00 processing fee.
You can set up or change your credit card on your account online by logging into MyJeeneeMobile.
The Billing Date for all $12.50 Pennywise, $19.90 Pennywise, $22.50 Pennywise, $29.90 Pennywise, $39.90 Pennywise and $44.90 Pennywise Plans (Month-to-Month and 12-Month Plans) will be set as the 1st day of the month and will run until the end of the calendar month. Usage for the first and last month will be pro rated to the first day of the month.
For all other plans your billing will commence when your service is added to your account. It is important that you activate your service when you receive your package. You can do this online by logging into MyJeeneeMobile.